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Terms of sale of the products sold on the internet website

Updated May 15, 2016 belongs to the SAS de la Vallée
a company with a capital of EUR 20 000 and whose registered office is at 10 rue Jack London, 44405 Rezé, France

RCS Nantes 791 626 732
SIRET 79162673200022
VAT: FR 11 791626732

Article 1 - Purpose

These terms and conditions govern the sale by SAS de la Vallée of teas, tea accessories, Table Arts products such as Ceramic, wood and enamel, women, men and child clothing, Thai carpets and baskets.

Article 2 - Price

The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the date of the order), unless otherwise indicated and except expenses of treatment and forwarding.

For orders to countries other than France you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights are not within the SAS de la Vallée responsibility. They will be at your expense and are your responsibility both in terms of returns and payments to the custom authorities in your country. We advise you to research about these issues with your local custom authorities.

All orders whatever their origin are payable in euros.

SAS de la Vallée reserves the right to change prices at any time, but the product will be charged on the basis of price in force at the time of confirmation of the order and subject to availability.

The products remain the property of SAS de la Vallée until full payment.

Warning: once you take physical possession of the ordered products, the risk of loss or damage of products are transferred.

Article 3 - Orders

You can order by:


Contractual information is presented in French and will be confirmed at the latest at the time of checkout.

SAS de la Vallée reserves the right not to accept payment, and not to confirm an order for any reason, particularly in the event of supply problems, or in case of difficulty concerning the order received.

Article 4 - Validation of your order

All orders contained on the website implies acceptance of these Terms. Any confirmation of order implies your full acceptance of these terms of sale without exception or reservation.

All data recorded and confirmed are valid proof of the transaction.

You declare having full knowledge.

The order confirmation is worth signing and accepting transactions.

A summary of your order information and these Conditions will be sent in PDF format via e-mail as a confirmation of your order.

Article 5 - Payment

The fact to validate your order means for you the obligation to pay the quoted price.

The payment of your purchases is by credit card through the secure Paypal system.

The debit of the card is performed at the time of shipment of the order. If split deliveries, only the products shipped are debited.

Article 6 - Withdrawal

Pursuant to Article L.121-21 of the French Consumer Code, you have a 14-day withdrawal period from the receipt of your products to exercise your right of withdrawal without any reasons and you will not pay a penalty.

The returns should be in their original condition and complete (packaging, accessories, note). Damage to the product at that time may be such as to defeat the right of withdrawal.

The return costs are your responsibility.

Upon exercise of the right of withdrawal, SAS de la Vallée will refund the sums paid within 14 days of the notification of your application by email and via the same means of payment used when ordering.


In accordance with Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

  • The supply of services executed before the end of the withdrawal period or whose performance began after prior express consent of the consumer and expressly waiving his right of withdrawal.
  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period.
  • The supply of goods made to the consumer's specifications or clearly personalized.
  • The supply of goods liable to deteriorate or expire rapidly.
  • The supply of goods which were unsealed by the consumer after delivery and can not be returned for hygiene or health protection reasons.
  • The supply of goods which, having been delivered and by their nature, are mixed inseparably with other items;

Article 7 Availability

Our products are available if they are visible on the website and if it is not specified that they are out of stock. 

It is usually not possible to order out of stock items. However, it may happen and in case of unavailability of a product after placing your order we will notify you by mail. Your order will be canceled and no bank debit will be made.

Article 8 - Delivery

The products are delivered to the shipping address provided during the order process, within the time specified on the order confirmation page.

In case of delayed shipment, an email will be sent to inform you of a possible impact on the delivery which you indicated.

As required by law, in case of late delivery, you get the opportunity to cancel the order in the terms and conditions defined in Article L 138-2 of the Consumer Code. If meanwhile you receive the product we issue a refund and the cost of transport in terms of Article L 138-3 of the Consumer Code.

If deliveries by a carrier, SAS de la Vallée can not be held responsible for late delivery due exclusively to the unavailability of the customer after several appointments proposals.

Article 9 - Warranty

All our products have the legal guarantee of compliance and the guarantee against hidden defects, provided by Article 1641 of the French Civil Code. In case of non-compliance of a product sold, it can be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by email within 30 days of delivery.

Products must be returned in the condition in which you received them with all the elements (accessories, packaging, manuals ...). The shipping costs will be reimbursed based on the rate charged and the cost of return will be refunded upon presentation of receipts.

The provisions of this Article shall not prevent you from enjoying the right of withdrawal under Article 6.

Article 10 - Liability

The products offered comply with French legislation. SAS de la Vallée can not be held liable for non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local custom authorities the possibilities of import or use of products or services you plan to order.

In addition, the SAS de la Vallée can not be held liable for damages resulting from misuse of the product purchased.

Finally the responsibility of SAS de la Vallée can not be engaged for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses.

Article 11 - Applicable law in case of disputes

These terms and conditions are subject to French law. In case of dispute, the French courts shall have exclusive jurisdiction.

Article 12 - Intellectual Property

All elements of the site are and remain the exclusive intellectual property of SAS de la Vallée.  No one is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site, visuals or sounds. Any single link or hyperlink is strictly prohibited without the express written consent of SAS de la Vallée.

Article 13 - Personal data

SAS de la Vallée reserves the right to collect personal information and personal data. They are necessary to manage your order and to improve services and information we send you.

They can also be sent to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also stored for security purposes, to meet legal and regulatory obligations.

According to the law of 6 January 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.

Article 14 - Evidence Archiving

SAS de la Vallée archive purchase orders and invoices on a reliable and durable basis as a true copy in accordance with article 1348 of the Civil Code.

The records of SAS de la Vallée will be considered by all parties as proof of communications, orders, payments and transactions between the parties.

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